Returns
TO START A RETURN PLEASE CLICK HERE.
BEFORE lodging a return, please read the following to ensure you are eligible.
At GLAMORZ, we want you to adore every piece you purchase. But if something isn’t quite right, we’ve got you covered. You may request a return within 3 days of receiving your order in exchange for a store credit, which is valid for 3 months.
Items must be returned within 5 days of your return being approved.
Please note: we do not provide refunds on any orders.
WHAT CAN BE RETURNED?
To qualify for a store credit, your item must meet the following conditions:
- Purchased at full price unless stated otherwise in product descriptions
- In original/ resellable condition as received
- Must be Unworn, unwashed
- Items must be scent-free.
- Free from human or pet hair.
- Free from tan or deodorant stains.
- Free from any tears or damage.
- Original tags and pins must be attached
- Must be in original packaging bags
- Adequately packaged for transit, and the return label clearly displayed on parcel.
Please note these items cannot be returned:
- Final Sale items
- Gift cards are non-returnable
- Made-To-Order items are non-returnable
- Diamond/ Sequin items are non-returnable
- Swimwear/ Shapewear are non-returnable
RETURN PROCESSING TIMES
Once your return has been received at our facility, please allow up to 14 business days for it to be inspected and processed.
All returned items must meet our return eligibility requirements. If an item is received in an unsuitable condition, GLAMORZ reserves the right to decline the return.
Customers are responsible for all return shipping costs. Please note that returned items remain your responsibility until they have been safely received by our team, so we recommend using a tracked shipping service where possible.
CANCELLATIONS
Once an order has been placed, we are unable to make any changes or cancel your order.
DAMAGED OR WRONG ITEMS
We carefully check all items before shipping, but if your order arrives damaged, faulty, or incorrect, please contact us straight away so we can fix it.
Email: sales@glamorz.com
We aim to reply within 2–5 business days